Enertech Trading L.L.C - Refund Policy

At Enertech Trading L.L.C, our commitment is to provide innovative products and technology solutions that meet the highest standards of quality. We understand that, despite our efforts, circumstances may arise where a refund is necessary. This Refund Policy outlines our approach to refunds, considering the unique nature of our business.

1. Refund Eligibility:
2. Final Agreements:

All refunds are subject to the final agreements and terms established with our partners at the time of product sale. The specific terms and conditions of each sale agreement will govern the eligibility and process for refunds.

1. Defective or Damaged Products:

In the event that you receive a defective or damaged product, we will work closely with our partners to address the issue promptly. Refunds or replacements will be considered based on the agreed-upon terms in the sale agreement.

2. Refund Process:
3. Notification:

To initiate a refund request, you must notify us within the agreed-upon timeframe specified in the sale agreement. Contact our customer support at [info@ener-tech.ae] with detailed information about the issue.

1. Partner Verification:

We will liaise with our partners to verify the reported issue and assess its eligibility for a refund. This process may involve communication with the manufacturer or supplier to ensure a comprehensive understanding of the situation.

1. Resolution:

Based on the outcome of the verification process, we will work towards a resolution in line with the terms established in the sale agreement. This may include issuing a refund, providing a replacement, or offering an alternative solution as agreed upon.

3. Non-Refundable Items:
4. Customized or Configured Products:

Products that have been customized or configured based on specific requirements outlined in the sale agreement may not be eligible for a refund unless otherwise stated in the agreement.

4. Changes to Refund Policy:
5. Policy Updates:

This Refund Policy may be updated periodically to reflect changes in our business processes or legal requirements. Any changes will be posted on our website, and the date of the last update will be indicated.

5. Contact Us:

If you have any questions or concerns about our Refund Policy, please contact our customer support at [info@ener-tech.ae].

Note: This Refund Policy is an integral part of the overall sale agreement between Enertech Trading L.L.C and our partners. It is important to refer to the specific terms and conditions outlined in the sale agreement for a comprehensive understanding of refund eligibility and processes.

Last Updated: December 29, 2023

Thank you for choosing Enertech Trading L.L.C for your innovative product and technology solution needs.