Enertech Trading L.L.C - Dispatch & Delivery Policy

Welcome to the Dispatch & Delivery Policy of Enertech Trading L.L.C. This document outlines our commitment to providing efficient and reliable dispatch and delivery services for the innovative products and technology solutions we offer.

1. Dispatch Process:
2. Order Verification:

Upon receiving an order, our team conducts thorough verification to ensure accuracy and completeness. We may contact you for additional information if necessary.

1. Partner Coordination:

We work closely with our partners to ensure the availability of products and to facilitate a seamless dispatch process. Communication with our partners is key to efficient order fulfillment.

2. Delivery Timeframe:
3. Standard Delivery:

The standard delivery timeframe is outlined in the product description or agreed upon during the order process. Factors such as product availability and shipping destination may impact delivery times.

1. Customized Orders:

For customized or configured products, delivery times may vary based on the complexity of the customization. Clear timelines will be communicated during the order process.

3. Shipping Partners:
4. Reputable Carriers:

We collaborate with reputable shipping carriers to ensure the safe and timely delivery of your orders. Tracking information will be provided when available.

1. International Shipping:

For international orders, shipping times may vary based on destination and customs processes. Additional charges such as customs duties or taxes may apply and are the responsibility of the customer.

4. Order Tracking:
5. Tracking Information:

Customers will receive tracking information once the order has been dispatched. This allows you to monitor the status and estimated delivery time of your shipment.

1. Contacting Support:

If you encounter any issues with tracking or have concerns about the delivery status, please contact our customer support at [info@ener-tech.ae].

5. Delivery Address:
6. Accurate Information:

Customers are responsible for providing accurate and complete delivery information during the order process. Any errors or omissions may result in delays or additional charges.

1. Address Changes:

Please notify us promptly if there are any changes to the delivery address after placing an order. Changes may impact the delivery timeframe and may be subject to additional charges.

6. Receiving the Shipment:
7. Inspection:

Upon receiving your shipment, please inspect the products for any damage or discrepancies. Report any issues to our customer support within the specified timeframe outlined in our Returns & Refunds Policy.

1. Authorized Recipient:

For security reasons, the recipient specified during the order process or an authorized representative must be available to receive the shipment.

7. Contact Us:

If you have any questions or concerns about our Dispatch & Delivery Policy, please contact our customer support at [info@ener-tech.ae].

Last Updated: December 29, 2023

Thank you for choosing Enertech Trading L.L.C. We are dedicated to providing a reliable and efficient dispatch and delivery experience for our innovative products and technology solutions.